Privacy Policy

ReputationMedics (“ReputationMedics,” “we,” “us,” or “our”) operates www.ReputationMedics.com (the “Site”) and provides reputation management and Consumer TRUST™ engagement services for businesses (collectively, the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site, use our Services, or otherwise interact with us.

By accessing or using the Site and Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or Services.

We collect the following categories of information:

• Identity & contact data — name, business name, email address, phone number, mobile phone number, mailing address, and account credentials.
• Payment information — billing details and transaction records. Card data is processed by our PCI-compliant payment processors and is not stored on our servers.
• Service data — information you provide about your business, reviews, listings, and reputation profiles in order for us to deliver the Services.
• Technical & usage data — IP address, device and browser type, operating system, referring URLs, pages viewed, and interactions with the Site.
• Cookies & analytics data — collected via cookies, pixels, and similar technologies (see Cookies & Tracking Technologies below).
• Communications — records of your correspondence with us, including support requests and feedback.

We collect this information directly from you, automatically through your use of the Site, and from third-party platforms and service providers that support our Services.

We use the information we collect to:

• Provide, operate, maintain, and improve the Site and Services;
• Create and manage your account and process payments;
• Deliver reputation management and Consumer TRUST™ engagement services;
• Communicate with you about your account, updates, and support requests;
• Send SMS text messages to your mobile phone number where you have opted in;
• Send marketing communications where permitted (you may opt out at any time);
• Analyze usage trends to enhance performance, security, and user experience;
• Detect, prevent, and address fraud, abuse, and security incidents; and
• Comply with legal obligations and enforce our terms and agreements.

ReputationMedics may send SMS/text messages only to individuals who have provided their mobile phone number and affirmatively opted in to receive text messages from us. SMS messages may include consultation follow-up, appointment reminders, service status updates, customer support communications, account notifications, and, only where separately authorized, marketing or promotional messages about ReputationMedics services.

How We Collect Mobile Numbers for SMS

We collect mobile phone numbers for SMS communications only when you voluntarily provide your number directly to ReputationMedics through our website, landing page, contact form, scheduling form, quote request form, checkout form, or another ReputationMedics-controlled online form. When SMS marketing or promotional messages are offered, the form includes a visible, optional, unchecked SMS consent checkbox. You must manually check the box and submit the form to opt in.

We do not use purchased, rented, scraped, appended, harvested, or third-party lead lists for SMS messaging. A phone conversation, service inquiry, purchase, or account creation by itself does not enroll you in recurring marketing text messages. SMS marketing consent must be provided through an affirmative written opt-in, such as checking the SMS consent checkbox on our website or landing page.

SMS Consent Checkbox Language

Where a form collects SMS marketing consent, the checkbox will state substantially the following:

“By checking this box, I agree to receive recurring marketing text messages from ReputationMedics at the mobile number provided, including messages about reputation management services, consultation follow-up, service offers, and related promotions. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. View our Privacy Policy and Terms & Conditions.”

The checkbox is not preselected. You may submit forms or purchase services without consenting to marketing text messages.

Message Frequency

Message frequency varies based on your interactions with ReputationMedics, the services you request, and your communication preferences.

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and wireless plan.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any text message from ReputationMedics. After you opt out, we may send one final confirmation message confirming that your opt-out request has been processed. After that confirmation, no further SMS messages will be sent unless you opt in again.

Help

For help, reply HELP to any ReputationMedics text message or contact us using the information below:

• Website: https://www.ReputationMedics.com
• Email: support@reputationmedics.com
• Phone: (866) 909-8826

Mobile Information Privacy

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Mobile phone numbers, SMS opt-in data, and SMS consent records will not be sold, rented, shared, or disclosed to third parties or affiliates for their own marketing or promotional purposes.

All categories of information sharing described in this Privacy Policy exclude text messaging originator opt-in data and consent. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary for service providers acting solely on our behalf to provide SMS delivery, platform operations, security, compliance, or customer support services for ReputationMedics. Those service providers are not permitted to use SMS opt-in data or consent for their own marketing or promotional purposes.

Where applicable law requires it (such as the EU/UK GDPR), we process personal data on the following legal bases: performance of a contract with you; your consent; compliance with legal obligations; and our legitimate interests in operating, securing, and improving our Services, balanced against your rights.

We use cookies and similar technologies to operate the Site, remember your preferences, analyze traffic, and measure the effectiveness of our communications. These may include essential, functional, analytics, and advertising cookies.

You can control cookies through your browser settings and, where available, our cookie preferences tools. Disabling certain cookies may affect Site functionality. Where required, we obtain consent before placing non-essential cookies.

For more detailed information, please review our Cookie Policy.

We may share your information with:

• Service providers who perform services on our behalf (hosting, payment processing, analytics, email, customer support, and CRM).
• Review and listing platforms as necessary to deliver the Services you request.
• Legal & safety recipients when required by law, regulation, legal process, or to protect rights, property, or safety.
• Business transfers — in connection with a merger, acquisition, financing, or sale of assets.

We do not sell your personal information for monetary value.

We rely on trusted third-party providers to operate our business. Depending on the feature, these may include payment processors, web and email hosting providers, analytics services (such as web traffic analytics), marketing and email platforms, customer support tools, and CRM systems. These providers process data only as needed to perform services for us and are contractually required to protect your information. Their use of data is governed by their own privacy policies.

We retain personal information for as long as necessary to provide the Services, maintain your account, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

We implement administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and secure infrastructure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, update, delete, or restrict the processing of your personal information, to object to processing, to data portability, and to withdraw consent. To exercise these rights, contact us at support@reputationmedics.com. You may also opt out of marketing emails using the unsubscribe link in any message. We will not discriminate against you for exercising your rights.

If you are a California resident, you have the right to know what personal information we collect, use, and disclose; to request deletion or correction of your personal information; and to opt out of the “sale” or “sharing” of personal information as defined under California law. ReputationMedics does not sell your personal information. To submit a request, email support@reputationmedics.com. We will verify your request and respond within the timeframes required by law.

If you are located in the European Economic Area or the United Kingdom, you have the rights described above under the GDPR/UK GDPR. You also have the right to lodge a complaint with your local data protection authority. Where we transfer data outside your region, we use appropriate safeguards such as Standard Contractual Clauses.

Our Site and Services are intended for businesses and individuals aged 18 and older. We do not knowingly collect personal information from children under 13 (or the minimum age in your jurisdiction). If you believe a child has provided us information, please contact us so we can delete it.

ReputationMedics is operated in the United States. If you access the Services from outside the U.S., your information may be transferred to, stored, and processed in the United States and other countries where our providers operate. We take steps to ensure appropriate protections for such transfers.

The Site may contain links to third-party websites and platforms. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any information.

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above and, where appropriate, provide additional notice. Your continued use of the Site and Services after changes become effective constitutes acceptance of the updated policy.

If you have questions, requests, or concerns about this Privacy Policy or our data practices, please contact us: